It is important to us that you are happy with your purchase so we are happy to exchange any unopened products provided they are returned to us within 30 days of delivery, even if you simply change your mind. In this case a fee of $10 will be charged to recover our costs of the exchange for Brisbane metro and Gold Coast customers. Outside these areas delivery charges on the return or exchange will be calculated case by case to cover our cost. Should you wish to return an item please contact our sales team on 1300 760 140.

Should we have supplied you with an incorrect product please contact us and we will arrange an exchange or full refund.

Delivery charges
Delivery charges will only be refunded in the case that the error was the fault of Mum's Happy Nappies. If you have changed your mind about your online purchase then all return delivery charges are the responsibility of the customer.

Faulty products
Opened packs cannot be returned unless faulty or prior approval has been given. Most of our products have a manufacturer’s warranty. Should a product that we have supplied to you be faulty please contact us and our sales team can advise you of the appropriate course of action. In some cases you will need to direct your concerns to the manufacturer and in others we can assist you with the exchange directly.

Items that are Not Returnable
Unfortunately we cannot accept returns of the following items:

• Gift certificates
  
• Gift baskets
  
• Any item that is returned more than 30 days after delivery
  
• Any item that has obvious signs of use
  
• Any item not returned in the condition it was received
  
• Any item where the internal packaging has been opened or damaged
  
• We are unable to receive returns of opened washable products (unless faulty) due to health regulations
  
• Please note we reserve the right to reject a return if any of the above conditions apply or in the case of excessive returns.